Brooklyn Plumbing – Frequently Asked Questions

Brooklyn Plumber FAQ

Does Petri Plumbing & Heating offer Emergency Services or Weekend Services?

Yes, Petri offers both weekend and emergency services. We’re open 24 hours a day, 7 days a week, 365 days a year for all of your emergency plumbing and HVAC needs in Brooklyn, NY and the surrounding area.

A real plumber in NYC with evening and weekend hours? How much does that cost?

No matter what time you need us, along with our normal minimal service charge, we will dispatch a technician to your house day or night at no extra cost to you. We realize that no one plans emergencies. We would be happy to help, even on Sunday!

Ok, you convinced me, how soon can you arrive?

Usually we send our technician to your home the same day and providing you with a 2-hour window. Certain emergency situations have immediate priority. Please call 718-748-1254 for availability.

How will I know when exactly the technician will arrive?

Our customer service representative will provide you with the 2 hour window and with a call back to let you know that the technician is on his way and will supply the technician’s name for your safety.

Does Petri Plumbing & Heating offer any Guarantees? Suppose I am not satisfied with the service provided?

Yes, Petri offers 100% satisfaction guarantee on our services. You can learn more about them on our About Us page! In the unlikelihood that you are not 100% satisfied with the service provided, you should call our customer service representative at 718-748-1254 and inform us. We will attempt to satisfy you until we get it right or YOU WILL NOT PAY.

Does Petri Plumbing & Heating warranty plumbing repairs and replacement parts?

Yes, all repairs are 100% guarantee or Petri will redo the repair for free. All parts come with a manufacturer warranty and for Petri Total Care Club customers there is an extended warranty. Call us for more information!

Does Petri Plumbing & Heating offer any Membership Plans?

Yes, we do! With Petri’s Total Care Club, you’ll receive high-performance check-ups, discounts, financing and Loyalty Rewards.

Does Petri Plumbing & Heating offer 0 Contact Service Calls?

Yes, to maintain the safety of both our customers and our staff, Petri Plumbing & Heating is currently offering no-contact service calls. We’re also taking extra cleaning and social distancing measures to help prevent the spread of the Coronavirus. Give us a call for more information!

Does Petri Plumbing & Heating hire subcontractors?

No, only our highly trained, trusted technician’s deal with our valued customers.

My hot water heater is leaking, how do I turn it off?

A shut off valve should be located at the top right hand side of the inlet to the water heater. Call us if you need water heater services!

I hear running water throughout house. What should I do?

A main shut off valve should be located at the front of the house by the water meter. Close it immediately and call us for further assistance!

I don’t know where any valves are located in my house. What should I do?

Call us at 718-748-1254 immediately for our FREE emergency valve tagging service.

I have never had to call a plumber before, let alone Petri Plumbing & Heating. What should I expect?

Petri is serious about customer service and safety. We background check every employee to ensure we have the best person in your home. Your first interaction with our company will be a friendly voice and one of our professional customer service people will be eager to assist you in setting up an appointment. Our technicians will call you before heading to your home to ensure your safety.

How is Petri Plumbing & Heating different than other plumbing companies? Why are you better?

We will not quit until your problem is completely solved and you are 110% satisfied. That’s a promise.

Have additional questions for your Brooklyn plumbers?  Give us a call today at 718-748-1254!  We are confident you will notice our professional, friendly, and eco-conscious approach to plumbing and heating.

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