FAQ
Serving Brooklyn Since 1906
Frequently Asked Questions
Have additional questions for your Brooklyn plumbers? Give us a call today! We are confident you will notice our professional, friendly, and eco-conscious approach to plumbing and heating.
Does Petri Plumbing, Heating, Cooling & Drain Cleaning offer emergency services or weekend services?
Yes, Petri offers both weekend and emergency services. We’re open 24 hours a day, 7 days a week, 365 days a year for all of your emergency plumbing and HVAC needs in Brooklyn, NY and the surrounding area.
A real plumber in NYC with evening and weekend hours? How much does that cost?
No matter what time you need us, along with our normal minimal service charge, we will dispatch a technician to your house day or night at no extra cost to you. We realize that no one plans emergencies. We would be happy to help, even on Sunday!
Ok, you convinced me, how soon can you arrive?
Usually we send our technician to your home the same day and providing you with a 2-hour window. Certain emergency situations have immediate priority. Please call (718) 748-1254 for availability.
How will I know when exactly the technician will arrive?
Our customer service representative will provide you with the 2 hour window and with a call back to let you know that the technician is on his way and will supply the technician’s name for your safety.
Does Petri Plumbing, Heating, Cooling & Drain Cleaning offer any guarantees? Suppose I am not satisfied with the service provided?
Yes, Petri offers 100% satisfaction guarantee on our services. You can learn more about them on our About Us page! In the unlikelihood that you are not 100% satisfied with the service provided, you should call our customer service representative at (718) 748-1254 and inform us. We will attempt to satisfy you until we get it right or YOU WILL NOT PAY.
Does Petri Plumbing, Heating, Cooling & Drain Cleaning warranty plumbing repairs and replacement parts?
Yes, all repairs are 100% guarantee or Petri will redo the repair for free. All parts come with a manufacturer warranty and for Petri Total Care Club customers there is an extended warranty. Call us for more information!
Does Petri Plumbing, Heating, Cooling & Drain Cleaning offer any Membership Plans?
Yes, we do! With Petri’s Total Care Club, you’ll receive high-performance check-ups, discounts, financing and Loyalty Rewards.
Does Petri Plumbing, Heating, Cooling & Drain Cleaning offer no-contact service calls?
Yes, to maintain the safety of both our customers and our staff, Petri Plumbing, Heating, Cooling & Drain Cleaning is currently offering no-contact service calls. We’re also taking extra cleaning and social distancing measures to help prevent the spread of the Coronavirus. Give us a call for more information!
Does Petri Plumbing, Heating, Cooling & Drain Cleaning hire subcontractors?
No, only our highly trained, trusted technicians deal with our valued customers.
My hot water heater is leaking, how do I turn it off?
A shut off valve should be located at the top right hand side of the inlet to the water heater. Call us if you need water heater services!
I hear running water throughout house. What should I do?
A main shut off valve should be located at the front of the house by the water meter. Close it immediately and call us for further assistance!
I don’t know where any valves are located in my house. What should I do?
Call us at (718) 748-1254 immediately for our FREE emergency valve tagging service.
We can’t say enough about the great job that Will did clearing out our clogged tub drain…after trying to snake it out and having no luck, he used the water blaster (?) and kept trying and finally succeeded…Will was great!👍
Great experience with Petri! Started with Faison who came earlier in week and gave me estimate and did some quick fixes for free. Then Josue and Will came to replace my water heater. They walked me through the process , tagged all my plumbing for me and let me record videos to
I got to admit. Joseph Fantasia is the goat. Got my hvac crisp in minutes on a hot summer day.
Contact Us Today
Ready for top-notch plumbing or HVAC service in New York? Look no further. Petri Plumbing, Heating, Cooling & Drain Cleaning has been the trusted plumber and HVAC company New York homeowners have relied on since 1906. Whether you’re dealing with a plumbing emergency, a heating issue, or need a new cooling system installed, our team is ready to help across Brooklyn, Queens and Manhattan. Same-day appointments are often available. Fill out the form below or call us now to get on the schedule today.
Serving the Brooklyn & Queens Boroughs
All Service Areas