Question 1

Does Petri Plumbing & Heating offer emergency services or weekend services?

Accepted Answer

Yes, Petri offers both weekend and emergency services. We’re open 24 hours a day, 7 days a week, 365 days a year for all of your emergency plumbing and HVAC needs in Brooklyn, NY and the surrounding area.

Question 2

A real plumber in NYC with evening and weekend hours? How much does that cost?

Accepted Answer

No matter what time you need us, along with our normal minimal service charge, we will dispatch a technician to your house day or night at no extra cost to you. We realize that no one plans emergencies. We would be happy to help, even on Sunday!

Question 3

Ok, you convinced me, how soon can you arrive?

Accepted Answer

Usually we send our technician to your home the same day and providing you with a 2-hour window. Certain emergency situations have immediate priority. Please call (718) 748-1254 for availability.

Question 4

How will I know when exactly the technician will arrive?

Accepted Answer

Our customer service representative will provide you with the 2 hour window and with a call back to let you know that the technician is on his way and will supply the technician’s name for your safety.

Question 5

Does Petri Plumbing & Heating offer any guarantees? Suppose I am not satisfied with the service provided?

Accepted Answer

Yes, Petri offers 100% satisfaction guarantee on our services. You can learn more about them on our About Us page! In the unlikelihood that you are not 100% satisfied with the service provided, you should call our customer service representative at (718) 748-1254 and inform us. We will attempt to satisfy you until we get it right or YOU WILL NOT PAY.

Question 6

Does Petri Plumbing & Heating warranty plumbing repairs and replacement parts?

Accepted Answer

Yes, all repairs are 100% guarantee or Petri will redo the repair for free. All parts come with a manufacturer warranty and for Petri Total Care Club customers there is an extended warranty. Call us for more information!

Question 7

Does Petri Plumbing & Heating offer any Membership Plans?

Accepted Answer

Yes, we do! With Petri’s Total Care Club, you’ll receive high-performance check-ups, discounts, financing and Loyalty Rewards.

Question 8

Does Petri Plumbing & Heating offer no-contact service calls?

Accepted Answer

Yes, to maintain the safety of both our customers and our staff, Petri Plumbing & Heating is currently offering no-contact service calls. We’re also taking extra cleaning and social distancing measures to help prevent the spread of the Coronavirus. Give us a call for more information!

Question 9

Does Petri Plumbing & Heating hire subcontractors?

Accepted Answer

No, only our highly trained, trusted technicians deal with our valued customers.

Question 10

My hot water heater is leaking, how do I turn it off?

Accepted Answer

A shut off valve should be located at the top right hand side of the inlet to the water heater. Call us if you need water heater services!

Question 11

I hear running water throughout house. What should I do?

Accepted Answer

A main shut off valve should be located at the front of the house by the water meter. Close it immediately and call us for further assistance!

Question 12

I don’t know where any valves are located in my house. What should I do?

Accepted Answer

Call us at (718) 748-1254 immediately for our FREE emergency valve tagging service.

Question 13

I have never had to call a plumber before. What should I expect?

Accepted Answer

Petri is serious about customer service and safety. We background check every employee to ensure we have the best person in your home. Your first interaction with our company will be a friendly voice and one of our professional customer service people will be eager to assist you in setting up an appointment. Our technicians will call you before heading to your home to ensure your safety.

Question 14

How is Petri Plumbing & Heating different than other plumbing companies? Why are you better?

Accepted Answer

Petri is serious about customer service and safety. We background check every employee to ensure we have the best person in your home. Your first interaction with our company will be a friendly voice and one of our professional customer service people will be eager to assist you in setting up an appointment. Our technicians will call you before heading to your home to ensure your safety.

Serving Brooklyn Since 1906

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